Terms and information


Company information

The content of this online store is provided, updated and managed by the following company: Petit Stockholm AB

Email address: hello@potitstockholmo.shop

Payment and prices

All prices are current as of today and may change in the future. The individual, up-to-date total price of your order is shown at checkout, including any shipping and payment fees, as well as VAT.

We offer the following payment methods:

  • Card payment
    Pay quickly, securely and easily with Visa or Mastercard
  • Klarna Pay Now - Make secure bank or card payments – quick, simple and safe.
    Klarna Pay Later - Receive your items and pay within 14 days
    Klarna Slice It - Gives you the option to spread your costs

Terms for discount codes

Subscribe to our newsletter & get a discount:
You receive the discount code by signing up for Petit's newsletter. The code is sent to you by email after registration. It can only be used on your first order at potitstockholmo.shop, across the entire range except items that are already reduced. The discount code cannot be combined with other offers.

Other discount codes cannot be combined with other offers.

Delivery and returns

We offer the following delivery options:

  • Delivery within Sweden:
    SEK 49 for deliveries within Sweden.
  • Free shipping on orders over SEK 1,000
    Delivered by PostNord Varubrev within 1–3 working days. Your parcel is delivered to your letterbox. If it doesn't fit, it is left outside your door or hung on your letterbox in a weatherproof e-commerce bag. If that isn't possible, it is left at your nearest service point.

    Bulky parcels and larger items, such as strollers, are delivered to your home by DHL.
  • Delivery to Finland, Norway, Denmark, Estonia, Latvia and Lithuania:
    SEK 149, delivered within 1–3 working days to your nearest pick-up point.
  • Delivery to the rest of Europe and the USA.
    SEK 169, delivered within 3–7 working days to your nearest pick-up point


Delivery terms are also shown at checkout for each delivery option. Unless otherwise stated, delivery takes 1–3 days. If an item has a different delivery time, this is stated on the item. Should a delay occur on our side, we will let you know by email. As a customer, you always have the right to cancel your purchase in the event of a delivery delay. We will do everything we can to fulfil your order. There may be occasions when this isn't possible, for example if our supplier or carrier cannot meet their commitments to us. We reserve the right to disclaim any liability for compensation to customers for delivery delays.

    Returns

    You have a 14-day right of withdrawal, counted from the day you received your delivery. Your return must be sent to us within 14 days – the time the parcel spends on its way back to us does not count. This does not apply to items that have been used, items with a broken seal or items missing their price tag or brand label. For health and hygiene reasons, pacifiers, baby bottles and hair accessories cannot be returned. For safety reasons, the right of withdrawal does not apply to strollers or car seats that have been assembled.

    So that your return can be handled correctly and approved, please contact us by email or through the contact form on our website and let us know what you would like to return. If there is no return shipping label in your parcel, we will email one to you. Fill in the return form included in your parcel and use the return shipping label. Returns weighing less than 2 kg are charged SEK 49; returns over 2 kg are charged SEK 99. Please note: parcels over 90 cm in length + width + height are charged SEK 99 regardless of weight. The cost of returning strollers and furniture depends on size – please contact us for an exact price. The amount is settled using the same payment method you used for your purchase. Items bought online can also be returned or exchanged free of charge in our shop at Odengatan 94, Stockholm.

    Please note: orders placed outside Sweden do not include a return label; customers arrange the return shipment themselves.
    Address: Petit Stockholm, Odengatan 94, 113 22 Stockholm

    Complaints

    If you receive a faulty item, please contact us by email as soon as possible, and no later than within 30 days. Email your order number to hello@potitstockholmo.shop together with a description of the fault and how it occurred. Please attach a couple of photos showing the whole product as well as the fault in detail. Once we have received your email, we will assess whether the item is faulty and get back to you as soon as possible to let you know whether your claim has been approved. All claims must be approved by Petit Stockholm before items are sent back.

    Refunds are made once the item has been reported as faulty, and has been received and approved as a claim by Petit Stockholm.

    Returns and any claims should be sent as a letter or parcel, not cash on delivery.

    Exchanges

    We offer free size exchanges of the same item.
    If you would like to exchange for another size, email us at hello@potitstockholmo.shop so we can make sure the size is in stock.

    14-day right of withdrawal

    We follow the Swedish Distance Contracts Act, which means you have the right to return ordered items without giving a reason. You can cancel your purchase within 14 days from the day you received your delivery; the return must be sent within this period. The item should be returned well packed, in good condition and in its original box.

    Please note that the right of withdrawal does not apply to items that have been used, items with a broken seal or items missing their price tag or brand label. For health and hygiene reasons, pacifiers, baby bottles and hair accessories cannot be returned. For safety reasons, the right of withdrawal does not apply to strollers or car seats that have been assembled.

    If you have handled the item more than is necessary to establish its nature, characteristics or function, and this has reduced its value, we are entitled to deduct an amount corresponding to that loss in value from the refund. The reduction in value is assessed case by case.

    Please note: the right of return/exchange does not apply to sale items after 14 days.

    Uncollected parcels
    If you place an order and do not collect your parcel before it is returned to us (parcels approx. 1 month, letters 7 days), we will invoice you SEK 250 to cover our costs from the postal service. You will, of course, be refunded for your items, excluding any shipping fees.

    Refunds

    If you exercise your right of withdrawal, we will refund what you paid for the item as soon as possible and no later than 30 days from the day we received it. You pay the return shipping costs yourself when sending the item back.

    Read more about the Distance Contracts Act at the Swedish Consumer Agency (Konsumentverket): http://www.konsumentverket.se/

    Privacy policy

    When you place an order with us, you need to provide certain personal details. By placing your order, you agree that we store and use your details in our business in order to fulfil our agreement with you. Under the General Data Protection Regulation (GDPR), you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can ask for it to be corrected or deleted. In that case, please contact us by email.